FAQs

How do you create personalized jewelry from a photo of my loved one?
Once you select your product (Kisses, Pet Paws, or Footprints), simply upload a photo of your loved one. Our expert designers meticulously capture every detail from your image and transform it into a precise 3D model of your custom jewelry. You'll receive a digital preview to review and approve before our highly skilled jewelers cast your design in your choice of 14k solid gold or sterling silver, then hand-craft your heirloom piece with careful attention to every detail.

See our step-by-step process on our How It Works page.
What sizes do your pendants and charms come in?
Most of our pieces come in two sizes: Classic and Petite. Classic ranges from 16-20mm, while Petite is typically 10-13mm. Both sizes are equally stunning and designed to perfectly capture every detail - the choice is simply a matter of your personal style. The exact size varies slightly by design. You'll find specific measurements and metal weights in the "Dimensions and Details" section on each product page.
What is the difference between a Charm and Necklace?
The design is the same - your loved one's kiss, paw, or footprint beautifully captured in precious metal. The difference is in how they connect.

Necklaces feature your custom pendant permanently attached to your choice of chain at two points, creating a polished, finished look.

Charms have a bail at the top, letting you slide them onto any chain or bracelet you already own or one of ours. This gives you more styling flexibility.

Both are equally beautiful. It comes down to whether you prefer a complete piece or the versatility to style it your way.
Do you offer returns?
Yes, and this is rare in custom jewelry. Every piece is backed by our Love it Guarantee. If you don't love your jewelry, we'll work with you to make adjustments until you do. If we can't meet your expectations, you can return it for a full refund within 14 days of delivery - and we cover the return shipping.

This is unprecedented in custom jewelry, but we stand behind our craftsmanship and believe you should buy with confidence.
Are the pieces on your website examples of past work?
Yes, exactly. Every piece at ilMio is custom-made just for you and will look completely unique based on the distinctive details in your loved one's photo. The jewelry shown on our site represents past custom work - they're there to give you a sense of the look, quality, and beauty of something so deeply personal.
What if I don't have a picture to upload. Can I still buy your jewelry?
While most of our pieces are created from a photo of your loved one, we understand that's not always possible. If you don't have an image, we can create something beautiful for you using one of our signature designs. You'll still get a personalized piece with custom inscription options on the back, making it uniquely yours.

This option isn't currently available through our website, so please email us at info@ilmiojewelry.com and we'll be happy to help create the perfect piece for you.
Do you offer a preview or proof before making my jewelry?
Yes, absolutely. Once your design is complete, we'll send you a detailed proof of the 3D model before casting it into precious metal. You can review it to ensure it captures your loved one perfectly. If you'd like any adjustments, we'll work with you until you're completely happy with your piece.
How long does it take to create and receive my custom jewelry?
Every piece we make is custom-crafted just for you. From the moment you place your order, the entire production process takes 2-3 weeks, which is actually quite fast for custom fine jewelry. Shipping time begins after your piece is complete.

Please note: Upgrading to expedited shipping (two-day or next-day) speeds up delivery once your jewelry ships, but does not shorten the 2-3 week production timeline.