Refund policy

Our Love-It Guarantee

At ilMio, every piece is crafted just for you—personalized, meaningful, and one of a kind. While most custom jewelry brands say all sales are final, we believe in something different: you should love your jewelry, period.

That’s why we offer a risk-free purchase guarantee.  If your piece isn’t everything you hoped for, reach out to us at info@ilmiojewelry.com within 14 days of delivery, and we’ll make it right—whether that means a remake or a refund. Plus, returns are on us—we cover the shipping.

This is unprecedented in the world of custom jewelry, but we stand behind our craftsmanship and believe you should buy with confidence.

You can always contact us for any questions at info@ilmiojewelry.com.