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ResetFAQ
How do you create personalized jewelry from a photo of my loved one?
Once you select your product (Kisses, Pet Paws, or Footprints), simply upload a photo of your loved one. Our expert designers meticulously capture every detail from your image and transform it into a precise 3D model of your custom jewelry. You'll receive a digital preview to review and approve before our highly skilled jewelers cast your design in your choice of 14k solid gold or sterling silver, then hand-craft your heirloom piece with careful attention to every detail.
See our step-by-step process on our How It Works page
What sizes do your pendants and charms come in?
Most of our pieces come in two sizes: Classic and Petite. Classic ranges from 16-20mm, while Petite is typically 10-13mm. Both sizes are equally stunning and designed to perfectly capture every detail - the choice is simply a matter of your personal style. The exact size varies slightly by design. You'll find specific measurements and metal weights in the "Dimensions and Details" section on each product page.
What is the difference between a Charm and Necklace?
The design is the same - your loved one's kiss, paw, or footprint beautifully captured in precious metal. The difference is in how they connect.
Necklaces feature your custom pendant permanently attached to your choice of chain at two points, creating a polished, finished look.
Charms have a bail at the top, letting you slide them onto any chain or bracelet you already own or one of ours. This gives you more styling flexibility.
Both are equally beautiful. It comes down to whether you prefer a complete piece or the versatility to style it your way.
