How ilMio Works
SHARE YOUR MOMENT
Upload a clear photo of your loved one’s lips, paw, or footprint. For best results, the shape should be fully visible and facing the camera. Our designers will trace and refine every detail to preserve its unique form. More questions check out our How It Works page for photo tips or contact us. We'd love to help.
CUSTOMIZE & APPROVE
Choose your metal, chain and add a personal inscription. We'll send a digital proof of your design for your approval before we begin crafting.
HANDCRAFTED & DELIVERED
Your custom piece is cast, polished, and quality-checked by hand, then delivered in our signature packaging, backed by our Love-It Guarantee.
FAQs
HOW DOES MY IMAGE BECOME JEWELRY?
Upload a photo of your loved one. You can also add a free inscription. Our designers meticulously capture every detail from your photo and turn it into a 3D model of your jewelry. You'll receive a digital preview to review and approve. Then our jewelers cast your design in your chosen precious metal and finish your new heirloom by hand.
WHAT IS THE DIFFERENCE BETWEEN CLASSIC AND PETITE?
Classic and Petite are the same custom design in two sizes. Our Classic items are typically 16-20mm wide, while our Petite items are typically 13mm wide. Both capture the same detail, so it comes down to your style. The size of this item can be found in Details & Dimensions.
WHAT IS THE DIFFRENCE BETWEEN A CHARM AND A NECKLACE?
The design is the same - your loved beautifully captured in precious metal. The difference is in how they connect.
Necklaces feature your custom pendant permanently attached to your choice of chain at two points, creating a polished, finished look.
Charms have a bail at the top, letting you slide them onto any chain or bracelet you already own or one of ours. This gives you more styling flexibility.
Both are equally beautiful. It comes down to whether you prefer a complete piece or the versatility to style it your way.
WHAT IS THE ilMio "LOVE-IT GUARANTEE"?
Our Love-It Guarantee means you can shop with complete confidence. Each piece is personalized and handcrafted with care, but if for any reason you don’t love your jewelry, we’ll fix it, no questions asked. Whether that means adjusting, remaking, or refunding your piece, we’re here to make sure you truly love your ilMio creation.
Made To Be Gifted
Each ilMio creation arrives gift ready in our signature box and complimentary polishing cloth, complete with layered packaging wrapped in tissue and sealed with our wax emblem. Every piece includes a personalized photo keepsake card, which you will customize during checkout with your own message and image. It is an experience designed to feel as personal and meaningful as the jewelry inside.